Privacy policy

This Privacy Policy describes how IndiaFarm Foods Pvt. Ltd., including any of its affiliates (hereinafter individually and collectively referred to as the "Company"), collects, stores, and uses information or data provided by you or related to you. This data is collected, stored, and used when you access and/or use the website www.farmveda.in (hereinafter referred to as the "Website") and when you access information or conduct transactions for any products or services offered on or through the Website ("Products" and "Services").

This Privacy Policy should be read together with the Terms of Use. Your access to and use of the Website and Services is conditional upon your acceptance of this Privacy Policy and the Terms of Use. By accessing or using the Website and/or Services, you represent that you are over 18 years of age and legally competent to enter into binding contracts, and you consent to the collection, storage, and use of your information as described herein.

1. Collection of Information
The Company may collect the following personal and usage information ("Your Information"):
- Name
- Phone number
- Address
- Email ID
- Age
- Gender
- Location
- Language
- Shopping interests and preferences
- Date of birth
- Government-issued ID numbers (e.g., PAN, GST)
- Know-Your-Customer (KYC) details
- Browsing history, including URLs visited before and after your visit to our Website
- Buying behaviour

The Company may also use third-party payment gateway providers. Information shared with these third parties is governed by their respective privacy policies. The Company does not collect, store, or process such information except with your express consent.

2. Use of Information
Your Information may be used for the following purposes:
- Processing and fulfilling your orders
- Providing, customizing, and improving Products and Services
- Recommending relevant offers and products
- Handling customer support and complaints
- Enhancing performance, features, and user experience
- Training algorithms for personalization
- Conducting analytics, surveys, and research
- Compliance with legal obligations
The Company retains Your Information only for as long as necessary for the above purposes.

3. Cookie Policy
Farmveda uses cookies and similar technologies (e.g., pixels, tags) to enhance your browsing experience and collect analytics. These are used for:
- Authentication
- Security
- Measuring insights
- Performance evaluation
- Feature improvement
- Analytics and targeted advertising
Third-party tools such as Google Analytics and Facebook Pixel may be used. You can manage cookie preferences through your browser. Disabling cookies may limit certain functionalities of the Website.

4. Consent
By using the Website and Services, you consent to the collection and use of Your Information in accordance with this Privacy Policy.
You may review, correct, update, or withdraw your personal information by writing to:
Email: online@farmveda.in
With subject line:
- "Privacy Policy: Request to Review/Correct/Update Information" or
- "Privacy Policy: Withdrawal of Consent"

Please include sufficient information for verification. Withdrawal of consent will apply prospectively and may affect your access to certain Services.

5. Disclosure and Transfer of Information
Your Information may be disclosed or transferred to:
- Third-party service providers, including logistics and marketing partners
- Company affiliates and internal departments
- Legal authorities or courts, if required by law
- Another business entity in case of merger, acquisition, or restructuring
Any such transfers will comply with applicable privacy laws.

6. Security
The Company uses industry-standard security practices, including IS/ISO/IEC 27001, to protect Your Information. While we strive for robust security, no online platform can guarantee 100% security. In case of a breach affecting Your Information, we will notify you as soon as reasonably possible. We are not responsible for the security of third-party websites linked from our Website.

7. Grievance Officer
For any complaints or concerns related to this Privacy Policy or Your Information, you may contact:
IndiaFarm Foods Pvt. Ltd.
18, K No. 27 and 28, SY No. 1, 8, 9,
Kerekodi Main Road, Pushpagirihalli,
Banashankari Stage 3,
Bengaluru, Karnataka - 560085
Email: online@farmveda.in

8. Changes to this Privacy Policy
The Company reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on the website and will be effective immediately. Users are encouraged to check this page periodically to stay informed.